HELP & INFORMATION
Frequently asked questions
Find out more about DPU products, how they can be used, and what to check before making a purchase.
General
What does DPU stand for?
DPU stands for Download, Print, Use. It is a digital products brand offering resources for a range of practical and creative needs.
Formats and usage
Do all DPU products need to be printed?
No. Whether a product needs to be printed depends on its format and intended use. Check the individual product listing for details.
What file formats are available?
File formats depend on the product. The individual product listing should describe the files included before you purchase.
Do I need special software?
Requirements vary by product. Check the listing for any software, tools, or other requirements you may need to use the resource.
Can I use a product on my phone, tablet, or computer?
Device compatibility depends on the file format and product. Check the product listing for the relevant requirements before purchasing or trying to open a file.
Purchases and access
How will I receive my purchase?
Access and delivery instructions can vary by product. Follow the instructions provided on the relevant product listing and in the purchase confirmation.
What should I check before purchasing?
Review the product description carefully, including what is included, the file format, intended use, and any device or software requirements. This helps you decide whether the product meets your needs.
Can I request a refund?
You may request a refund. Requests should be reviewed individually, with any resolution depending on the circumstances, the terms presented at purchase, and applicable consumer-protection requirements. Please review the relevant product and checkout information before purchasing.